1. Our Commitment to Your Satisfaction
At Srozelonithao.world, we are committed to ensuring your complete satisfaction with every purchase. We stand behind the quality of our products and want you to feel confident when ordering from us. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund process designed to make your experience as smooth as possible.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Timeframe: Your refund request must be submitted within 30 days of the delivery date. We recommend contacting us as soon as you decide to return a product.
- Product Condition: The product must be returned in its original packaging. For unopened products, the seal must be intact. For opened products, we accept returns of items that have been used minimally (e.g., one or two capsules for trial) and are in resalable condition. Products that have been used beyond a reasonable trial amount may not be eligible for a full refund.
- Proof of Purchase: You must provide proof of purchase, such as your order confirmation email, order number, or receipt. Without proof of purchase, we may be unable to process your refund.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow time for your financial institution to process the refund.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer service team at question@srozelonithao.world with your order number and the reason for your refund request.
- Our team will review your request and respond within 2-3 business days with instructions for returning the product, including the return address and any required documentation.
- Package the product securely in its original packaging (if possible) and ship it to the address provided. We recommend using a trackable shipping method to ensure the product reaches us.
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days.
4. Refund Processing Timeline
Once we receive and inspect your returned product, we will process your refund within 5-10 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. This typically ranges from 5-10 business days depending on your financial institution.
5. Exceptions and Non-Refundable Items
We reserve the right to refuse refunds in the following circumstances:
- Products that have been opened and used beyond a reasonable trial amount.
- Products that are not returned in their original packaging or are damaged due to improper handling during return shipping.
- Returns that do not meet our eligibility criteria or are received after the 30-day window.
- Products that have been purchased during a final sale or clearance event, unless required by law.
In cases where a full refund is not applicable, we may offer a partial refund or store credit at our discretion.
6. Return Shipping Costs
Unless the return is due to our error (e.g., wrong item shipped, defective product), the customer is responsible for return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for items lost in transit during return shipping.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos of the damage and your order number. We will arrange for a replacement or full refund at no additional cost to you, including covering return shipping if necessary.
8. Contact Us
For any questions about our Refund Policy or to initiate a return: Srozelonithao.world, 165 Erie St, Jersey City, NJ 07302, USA. Email: question@srozelonithao.world. Our customer service team is available to assist you and will respond to inquiries within 2-3 business days.